Since we process orders quickly, please reach out to us within 1 hour of placing your order. Once the order is packed or shipped, changes or cancellations won’t be possible.

We accept all secure online payment options:

• Debit & Credit Cards
• UPI
• Net Banking
• Wallets (PhonePe, Paytm, etc.)

All transactions are encrypted for your safety.

Yes! You’ll receive a confirmation email and SMS right after placing your order. If not, check your spam folder or promotions tab.

Don’t worry — your bank usually auto-refunds failed payments within 5–7 working days. If not, contact your bank first. You can also write to us at contact.bankaz@gmail.com for help.

Yes! We offer free shipping all over India, no matter your location.

• Metro cities: 4–5 business days
• Other areas: 5–7 business days

You’ll receive tracking updates once your order ships

Yes, our logistics partner Shiprocket covers 99% of Indian PIN codes, including remote areas.

We use Shiprocket, which connects us to trusted delivery partners like Delhivery, XpressBees, Shadowfax, and more.

Once your order is shipped, we’ll send you a tracking link via SMS and email. Just click it to see your shipment status.

Check your spam or promotions folder. Still missing? Contact us at contact.bankaz@gmail.com and we’ll resend it.

Sometimes courier partners take 24–48 hours to update tracking info. If the status doesn't change for more than 2 days, reach out to us.

First, check with your security/ neighbour if someone collected it. If not, email us immediately and we’ll help resolve it quickly.

Use our size chart to find your perfect fit. It’s based on actual body measurements to help you order confidently.

Yes, we offer free returns and exchanges within 7 days of delivery — no questions asked (as long as the product meets return conditions).

No, only one exchange is allowed per product. After that, further exchange or return won’t be accepted.

We’re sorry! Please contact us within 24 hours of delivery with clear photos of the product. We’ll arrange a free replacement or refund.

In rare cases where a courier pickup isn't possible, you may be asked to self-ship the product. We’ll reimburse up to ₹100 for your courier cost.

Yes, once we receive the product and it passes our quality check, we refund the full amount to your original payment method.

Refunds take 5–7 working days after we receive your return. If it’s been longer, email us and we’ll follow up with the payment gateway or your bank.

Yes, once we receive the product and it passes our quality check, we refund the full amount to your original payment method.

Check the product images — the last image in every product gallery is the size chart.

Just drop us a message, and we’ll notify you as soon as it’s back in stock.

Yes, we do! For team events, groups, or bulk gifting, email us your requirement and we’ll get back with a special offer.

All BANKAZ products are designed and proudly made in India, using premium cotton fabric for a soft, breathable, and long-lasting feel.

Our t-shirts are pre-washed and bio-washed, so there’s minimal shrinkage. We recommend cold water wash and drying in shade to maintain shape and colour.